A comprehensive knowledge base can significantly reduce customer support queries while improving overall satisfaction. Here’s how to leverage your knowledge base for better customer support. **Providing Self-Service Solutions** A good knowledge base allows customers to find answers to their questions without contacting support. This not only helps customers resolve issues quickly but also reduces the workload for your support team. **Integrating with Live Chat** Combining your knowledge base with live chat features allows for a seamless customer service experience. **Tracking Performance and Feedback** Regularly track which articles in your knowledge base are being accessed the most and whether customers are satisfied with the information provided.